FAQ's
SHIPPING
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Q: I live near Excezz baggage, Can I just "PICK UP" my item to avoid
shipping fees?
Q: Do we ship every day?
Q: What is
the “MINIMUM TURN AROUND TIME" for a sale?
Q: How long does it take to
"DELIVER" ?
Q: Do we
combine shipping and offer discount on shipping?
Q: Can I ship to an
address other than my own?
Q: Where are the products
shipped from?
PAYMENT
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Q: Where do we send
money orders or returns?
Q: How Long Do I have
to pay for the item?
Q: What if we paid and
still get reminders?
Q: What payment methods are
accepted?
SHOPPING
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Q: Do you offer buy it
now or Best offer ?
Q: Do we send paper
invoice with your parcel?
Q: How do I check the
status of the order?
Q: Is it safe to provide us with personal and financial information?
Q: What if I don’t want to receive any more promotional materials?
Q: Are these products Authentic?
Q: How
can we offer such great deals on authentic products?
Q: Do we
offer "BUY IT NOW" or "BEST OFFER"?
EXCHANGE/REFUND
Q: Do we offer refund or
exchange?
Q: When do we
receive feedback for the purchase?
Q: What if the
item is faulty or not as described?
SHIPPING
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Q: I live near Excezz baggage - Can I just "PICK UP" my item to avoid
shipping fees?
A: Unfortunately, due to our lease agreement, since our warehouse is not a
retail location, we cannot allow local pick-up.
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Q: Do we ship every day?
A: Yes, we ship products every day. Products are dispatched within 48 days
from receiving the payment.
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Q: What is the
" MINIMUM TURN AROUND TIME" for a sale?
A: We can deliver product within 24 hrs from purchases, provided payment is
made by credit card or pay pal and express postage is opted.
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Q: How long does it take to
"DELIVER" ?
A: EXPRESS AUSTRALIA : We can deliver products within 24 hours from
payment.
REGULAR / REGISTERED : AUSTRALIA : 3-7 days, however
most products reach in 2-3 days.
AIRMAIL : 7-12 Days depending on the country of
destination.
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Q: Do we
combine shipping and offer discount on shipping?
A: Yes, we do combine shipping for purchase made within 5 days and offer
discount on shipping.
Done with shopping? Please send us and email and we will send out the final
invoice with best possible shipping discount.
"Discount details are available on the shipping section of the site"
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Q: Can I ship to an
address other than my own?
A: Yes! As a registered EBay buyer, you may add several different shipping
addresses which will be stored for you for future purchases.
We are happy to ship gifts to family and friends and do so regularly. In
addition you may add a gift message that will be included in the package.
The packing does not display pricing
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Where are the products shipped from?
A: All products are shipped from Excezz Baggage warehouse Melbourne,
Australia
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PAYMENT
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Q: Where do we send
money orders or returns?
A: Mejo George
9/120 Ferntree Gully Road
Oakleigh East
Victoria 3166
Australia
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Q: How Long Do I have to
pay for the item?
A: From the moment an auction ends or a Buy It Now is chosen, you have
exactly 5 days to complete payment. If the payment is not made within 5 days
we will send out reminders..
On the 15th day, we must cancel the transaction, and file a dispute with
eBay for a refund of Final Value Fees that we incurred on the sale.
Please note: if you are waiting on multiple items, your checkout must be
completed within 15 days of your
FIRST
item being won.
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Q: What if we paid and
still get reminders?
A: If the item has been paid for and still receive reminders then the
following would have occurred.
- Payment not received successfully
(Please double check with your organization, Check if you used the
correct payment information)
- Payment received by Excezz baggage but the reference is insufficient
to track the payment .
"PLEASE CONTACT US IMMEDIATELY WITH THE BELOW DETAILS"
- Date of Transfer
- Exact Amount
- Reference used
- Branch name in "Branch Deposit"
We will try to resolve this as soon as possible.
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Q:
What payment methods are
accepted?
A: Credit card : Master/Visa
Internet bank transfer / Branch deposit
Money order (Aus Post)
Bank cheque (No personal cheque) - There is a chance of
delay due to the clearing factor.
Pay Pal.
"ALL PAYMENT INFORMATION WILL BE AVAILABLE ON THE
INVOICE AND PAYMENT SECTION."
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SHOPPING
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Q: Do you offer buy it
now or Best offer ?
A: Yes, please feel to email:
excezzbaggage@9square.biz for a buy it now auction
and make your best offer.
WE WILL DO OUR BEST.
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Q: Do we send paper
invoice with your parcel?
A: No, we are trying to do our bit for the environment; however we are happy
to send one at your request All invoices are available on EBay and can be
printed from your EBay account.
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Q:
How do I check the status of the order?
A: An automated email notification will be keep you posted on the status at
every stage..
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Q: Is it safe to provide us with personal and financial information?
A: Absolutely, your private information is 100% safe.
Financial information will be discarded immediately
after the transaction.
Personal information will not leave our organization
under any circumstance.
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Q: What if I don’t want to receive any more promotional materials?
A: Just send us the details to which the promotional items are delivered and
it will be removed from our database immediately.
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Q:
Are
these products Authentic?
A: All
products at Excezz Baggage are 100% Authentic.
Excezz baggage only deals with the most reputable suppliers worldwide.
If they are Authentic, how come there are not Tags on some merchandise?
Some of our products come from OEM factories and authorized wholesalers. In
this case there is a chance that the tags are missing on the merchandise.
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Q:
How can we offer such great deals on authentic products?
Since we are an internet
based company, we have very low overheads. We have minimal amount of
employees and operate from a warehouse.
Above all our partnerships with many leading distributors and factories
enable us to buy products at significant discount, which then allow us to
pass these incredible savings.
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Do we offer "BUY IT NOW" or "BEST OFFER"?
Can’t wait till
auction ends?
Not at home during the ending time?
Missed out on item you are watching?
Need something urgently?
Found the product cheaper else where?
NO WORRIES, Please feel to email:
excezzbaggage@9square.biz for a buy it now auction
and make your best offer.
WE WILL DO OUR BEST.
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REFUNDS/EXCHANGE
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Q:
Do we offer refund or exchange?
Refund -
Yes, All items should be
returned within 3 days of receiving the item;
They should be unworn, unwashed and in its original condition as seen in the
item’s pictures and description (bags, tags, etc). Once the item is
returned, we will refund the full purchase price minus the 30% restocking
fee.
- Shipping cost is non-refundable.
Exchange - Due to the nature of business, Exchanges are not entertained.
However, in most case we try or best to help. Please contact us at email:
excezzbaggage@9square.biz or
Phone 61 403 952 259
Buyer pays for shipping.
All items should be unworn,
unwashed and in its original condition as seen in the item’s pictures and
description (bags, tags, etc).
Clearance sales are final.
We do not accept returns or exchanges on clearance sales items. Please read
the description and measurements completely before making a purchase with
us.
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Q:
When do we receive feedback for the purchase?
We leave positive feedback for all of our customers who pay on time and
leave us positive feedback. Please leave us a feedback In this case we know
that the transaction in complete. Our system will automatically leave
feedback for you. To avoid negative feedback, please do not bid on an item
if you are unable to honor the bid price.
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Q: What if the
item is faulty or not as described?
A: We do guarantee that all items you
purchase are brand new and in the condition stated in the auction.
We have stringent quality control so these are rare occasions.
If for any reason there is a discrepancy
between what you received and what is described in the auction, please do
not hesitate to contact us - your satisfaction is important to us!
However, if
it occurs we are happy to exchange the item. If the same item is not
available, please feel free to choose an item of your choice from the store.
-Excezz Baggage will bare shipping charges. Please notify within 48 hours.
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